We want you to be entirely fulfilled with any purchases from All Blacks Online Store and will do whatever we can within our policy to ensure that you remain a satisfied customer of ours - that's the spirit behind our store and our returns policy.
To commence a product return please complete a Returns and Exchange Application providing proof of purchase as well as any additional comments regarding your order before you return any products to us. Further instructions will be provided by our Customer Service team or login to our Live Chat service at the bottom of the page.
Our quality control team inspects all deliveries from All Blacks Online Store to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us via Customer Service or login to our Live Chat service at the bottom of the page or commence a product return via the Returns and Exchange Application.
All Blacks Online Store is happy to accept the return of goods for a full refund within 60 days of receipt by you if a product is not of satisfactory quality i.e. faulty. All Blacks Online Store will gladly assume responsibility for postage and handling costs associated with the return of faulty products.
Once you have sent back your return/exchange, please allow up to 14 business days for us to confirm receiving and processing the return request. Once your exchange item is dispatched, you will receive an email containing tracking information so you will know when to expect to receive it.
Please choose carefully, refunds are not provided for change of mind.
Important: Items with personalisation cannot be exchanged or refunded unless the product is faulty.
All discounted items purchased are final sale. This includes all items that are on sale and/or in the clearance section of All Blacks Online Store. These are non-returnable and not valid for exchange under any circumstance.
All Blacks Online Store does accept the exchange of garments for different sizes and colours within 60 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.
Please note that in this case postage and handling costs on returns are not the responsibility of All Blacks Online Store.
Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly in the Returns and Exchange Application your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.
At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with All Blacks Online Store therefore you will only be able to contact our Customer Service team or login to our Live Chat service at the bottom of the page.