If you are not satisfied with your purchase, we will gladly issue a refund or exchange it for another item subject to our exceptions
Please ship the merchandise and your original packing slip to:
allblacks.com, Returns, Door 15 Orbell St Christchurch, New Zealand.
Please note that we will not be liable for return shipping costs but we will meet the cost of shipping any replacements using NZ Post International Air.
Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Returning an Item
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
Please refer to your packing slip for return information.
Pack the item securely in the original package, if possible.
Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
All products must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Ship the return package to:
allblacks.com Returns Door 15 Orbell st Sydenham, Christchurch New Zealand
Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
Note: Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
