After you place your order, you will receive e-mails about your order. These can be any of the following:

• Order Confirmation. This e-mail confirms that we have received your order. It includes your order number, your shipping details, products ordered, method of payment and value. Keep this e-mail for your records.
  
  
• Delivery Delay. This e-mail informs you that an item from your order is not available for immediate shipment. You will be given an estimated shipment date. Your credit card is charged only when the item is shipped.
  
  
• Order Shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. The arrival time of your order depends on the shipping method selected and your shipping location.
  
  
• Card Processing Error. You may have entered your credit card number incorrectly. This email prompts you to check and re-enter the correct information.
  
  
• Help Desk. Our Customer Service staff will contact you should there be difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please respond by email or call our Customer Service Staff on +64 3 365 4747 so the problem can be sorted out.